POLICIES

Appointment Policy

To ensure availability for your preferred date and time, we recommend scheduling appointments in advance. A valid credit card is required to reserve all appointments. Our online booking system reflects current availability; however, appointments are not confirmed until you receive confirmation from our system. Clients are expected to arrive on time to receive their full scheduled service.

If you arrive late, your appointment time may be shortened to avoid impacting other scheduled guests. In certain cases, you may be asked to reschedule.

Consultation Policy

All new laser hair removal clients are required to complete a consultation prior to beginning treatment. Consultations include a review of medical history, evaluation of skin type and hair characteristics, discussion of realistic expectations, and development of a personalized treatment plan.

Clients are responsible for providing accurate and complete medical information. Failure to disclose relevant medical conditions, medications, or recent treatments may increase the risk of adverse reactions and may result in refusal of service.

Cancellation Policy

We respectfully require a minimum of twenty-four (24) hours’ notice for cancellations or appointment changes. Appointments canceled with less than twenty-four (24) hours’ notice, as well as missed appointments without notice, may result in a cancellation fee charged to the card on file.

Repeated late cancellations or no-shows may result in loss of booking privileges or requirement of prepayment for future appointments.

Pricing and Payments Policy

All pricing is subject to change without notice. Prepaid packages must be used within the timeframe specified at the time of purchase. Services are non-transferable unless otherwise agreed in writing.

Payments are processed through secure third-party payment processors. In the event of chargebacks, disputed transactions, or payment reversals, Lueur Salon & Spa reserves the right to suspend future services until the matter is resolved.

Refunds Policy

Services rendered are non-refundable. Prepaid services and packages are non-refundable unless otherwise required by law.

Child and Minor Policy

Clients under the age of eighteen (18) must have written parental or guardian consent prior to receiving treatment. For safety and comfort reasons, we ask that children not receiving services do not accompany clients during appointments.

Pet Policy

Only registered service animals are permitted within the spa.

PRIVACY POLICY

Your privacy is important to us. This Privacy Policy explains how Lueur Salon & Spa collects, uses, and protects your personal information when you visit our website, schedule services, or receive treatments.

We may collect personal information including your name, contact information, date of birth, medical history relevant to laser treatment, and payment details. This information is used solely to schedule appointments, provide services safely, process payments, communicate with clients, and improve our services.

Medical information is collected only to determine treatment suitability and ensure safe laser parameters. We do not sell or rent personal information.

Payment information is processed securely through third-party providers. We do not store full credit card details on internal systems.

Our website may use cookies and similar technologies to enhance functionality and analyze traffic. You may disable cookies through your browser settings if preferred.

We implement reasonable administrative and technical safeguards to protect personal information; however, no system can be guaranteed completely secure.

Information may be shared with booking platforms, payment processors, or service providers strictly for operational purposes or if required by law.

Client records are retained in accordance with applicable legal and regulatory requirements and are securely maintained.

Lueur Salon & Spa reserves the right to update this policy as needed.

TERMS & CONDITIONS

Assumption of Risk

Laser hair removal and related aesthetic services involve inherent and unavoidable risks. These risks may include, but are not limited to, temporary redness, swelling, skin sensitivity, blistering, hyperpigmentation, hypopigmentation, burns, scarring, or other unexpected skin reactions.

By booking or receiving services at Lueur Salon & Spa, clients acknowledge that they have been informed of these risks, have had the opportunity to ask questions, and voluntarily consent to treatment. Clients understand that results vary from person to person and that no specific outcome can be guaranteed.

Clients agree to follow all pre-treatment and post-treatment instructions provided. Failure to follow instructions may affect results and increase the risk of complications.

Client Responsibility

Clients are responsible for providing complete, truthful, and accurate medical history and disclosure of medications, recent procedures, sun exposure, or skin conditions. Lueur Salon & Spa is not responsible for adverse reactions resulting from incomplete, inaccurate, or withheld information.

Limitation of Liability

To the fullest extent permitted by applicable law, Lueur Salon & Spa, including its owners, employees, contractors, and affiliates, shall not be liable for any indirect, incidental, special, or consequential damages arising from services rendered.

In all circumstances, any liability shall be limited to the amount paid by the client for the specific service giving rise to the claim, except where prohibited by law.

Nothing in these Terms shall exclude liability for gross negligence or willful misconduct where such exclusion is not permitted under New York law.

Indemnification

By using our website, booking appointments, or receiving services, you agree to indemnify, defend, and hold harmless Lueur Salon & Spa, its owners, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of or related to:

• Your failure to provide accurate medical information

• Your failure to follow treatment or aftercare instructions

• Your violation of posted policies

• Any misuse of products or services

This provision survives the completion of services.

Governing Law and Venue

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York. Any disputes arising from services rendered shall be resolved in the appropriate courts located within New York State.